Every load gets typed in three times before it is paid.

Answers the dispatch line. For a check call it reads the load reference, pulls the last ELD position and the current ETA, and tells the caller. For a quote it reads the lane and your rate history, gives a range you set, and books a callback. Anything about a claim, a damaged load or an angry shipper transfers to a person with the transcript attached. A dispatcher confirms every quote before it becomes a rate.

Measured by: Calls resolved without a dispatcher picking up, per week

Reads incoming rate cons, BOLs and PODs from the dispatch inbox and the driver app. Extracts shipper, consignee, windows, rate, references and weights, and creates a draft order in the TMS with a confidence score on each field. Low-confidence fields are highlighted. Dispatch reviews the draft and promotes it in one click. At delivery the POD is matched to the load so invoicing can start the same day.

Measured by: Minutes from rate con received to order live in the TMS

Reads geofence arrival and departure stamps from the ELD platform for every stop, compares them to the appointment window and the free time in the customer's contract, and flags every stop where detention is owed. Drafts the accessorial line with the time stamps as evidence and attaches it to the invoice. The office approves each claim before it goes out; nothing is billed automatically.

Measured by: Detention dollars invoiced per month

New drivers and partner carriers upload licence, abstract, medical, insurance certificate and safety fitness certificate through a form. The system reads each document, checks the expiry date and the name against the application, and builds the file. It then watches every expiry date across the fleet and warns 60, 30 and 7 days out. The safety manager approves each driver before they are dispatchable.

Measured by: Expired documents found at roadside or by a shipper audit

Reads tomorrow's open loads, every driver's remaining hours of service, current truck positions and home time commitments. Proposes a plan that covers the loads with the least empty distance and no hours violations, and shows the empty kilometres each option costs. The dispatcher drags, changes or rejects any line. No driver is assigned and no load is accepted or declined without a dispatcher approving it.

Measured by: Empty kilometres as a share of total kilometres

Every Monday the system assembles revenue per truck, revenue per loaded kilometre, cost per kilometre, empty share, fuel litres per 100 kilometres by truck, detention billed and collected, and receivables past 30 days. Every number carries a link to the TMS, ELD or accounting records it came from, so a doubtful figure can be traced in seconds. The owner reads it. Nobody builds it.

Measured by: Hours the office spends assembling numbers each week