Move your business forward

AI enablement and custom software

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Found a manual gap in your booking flow. Want me to automate it?

yes

Done. That saves about 4 hours a week.

preview the workflow
Operations workspace Share

Ticketing & payouts

Your tip-out flow loses about 6 hrs a week. One agent can run it nightly and clear the manual work.

TBIUS
Priority 12 Pipeline 8 Docs 5 Other 19
HarbourBookings dashboard ready for review
TradeXVendor portal feedback in one doc
UniserveAI rollout phase 2 spec ready
MatchboxInventory agent running clean
The ShowTicketing latency down to 380ms
Tailor this for your industry
G Audit your current stack
Schedule a strategy call
Trusted by operators across hospitality & tech
What we do

Modernize how your
business works.

Outdated systems slow you down. We fix that with AI and custom software, built around how you really work.

AI Enablement

Automating the busywork and giving your team back real hours every week.

  • Workflow & process automation
  • AI agents & copilots
  • Data pipelines & real-time reporting
  • Enterprise-grade deployment

Operational Intelligence

We measure every project by what matters to you: hours saved, revenue grown, operations made simpler. Real outcomes, not busywork.

  • Revenue & efficiency diagnostics
  • Process mapping & redesign
  • KPI dashboards & analytics
  • Tied to your growth metrics
Our work

Built with those who
want to advance.

Hospitality & events · Canada

Fennec OS

A custom operating system for floor plans, reservations, bottle service, ticketing and live ops. It runs across Harbour Event Centre, TradeX, The Pit, The Show and 20+ event companies, streamlining everything from the door to the bar.

Operating System AI Agents Live Ops
AI enablement · Enterprise

Uniserve

We bring enterprise experience to every project, including AI enablement at Uniserve Communications Corporation, applying AI to real operational systems at scale.

AI Enablement Enterprise Operations
Custom software · UK

Matchbox Global

We built the technology layer for a UK matchmaking platform, turning complex matching logic into clean, scalable software, from product architecture through to production.

Full Stack Custom Platform Production
Tip-out software · Ottawa

Palapa Tours Ottawa

Palapa Tours came to us with a tip-out variance problem: gratuity splits shifted from cruise to cruise and were hard to reconcile fairly. We built them customized tip-out software that calculates, splits and tracks staff gratuities automatically across their floating tiki-bar cruises, so every payout is consistent, transparent and free of disputes.

Tip-out Automation Payout Accuracy Custom Build
Our flagship build

Fennec OS, the operating
system for premium venues

We worked side by side with venue owners to build Fennec: floor plans, reservations, bottle service, ticketing and live ops, all synced in real time across major venues in Canada.

Visit fennecapp.com

Floor plan editor

Design, version and activate floor layouts in seconds. Drag tables, set minimum spends and mark VIP zones with a live birds-eye view of every floor.

Live event ops

Real-time table statuses and seat assignments on one synced canvas across every host, VIP and scanner.

Bottle service

Tailored packages, automated bottle-girl flow and complete order history. Tap a table, start a tab, run the room.

Guestlist & ticketing

Sell tickets, import guestlists and check in with a scanner that works offline, built for the door and calibrated for the rush.

Guest CRM

Unified guest profiles with spend history, preferences and segments. Target and personalise outreach across every channel.

Automations & comms

Trigger SMS, WhatsApp and email flows from any signal: booking confirmed, deposit due, birthday next week.

Reports & analytics

Revenue, attendance, table turnover and promoter performance, beautifully visualised, exportable and scheduled to your inbox.

Inventory dashboard

Live stock counts across every bar and storage room. Reorder points, par levels and waste flags in one console.

AI enablement in action

Ferry, a coordinated AI agent network that runs the night

We built Ferry as the intelligence layer for Fennec: a network of specialized AI agents that handle lead generation, floor ops, guest communication and inventory, so your team can focus on the experience instead of the admin.

Real-time ops Multi-agent Always on
Lead agent
LeadCoordinates all
Sales agent
SalesLeads & upsell
Guest agent
GuestsCRM & comms
Campaigns agent
CampaignsMarketing
Inventory agent
InventoryStock & par
Service24/7 support
20+Clients
3+Enterprise
40+Hours saved per week
5+Years working with owners
How we work

A simple path to real change.

Three clear steps, from a free first call to a working solution that fits how you run.

1
30 minutes

Zero-cost intro call

A free call to learn about your business and see if we are a good fit. No commitment, no cost.

2
1 to 2 weeks

Full operations audit

We map your day-to-day operations, find where time and money leak, and pin down the core issues worth fixing.

3
4 to 8 weeks

Build with regular check-ins

We build the solution and check in with you often, so it stays aligned with how you actually work.

↗ About Us

We are people's people. For 5+ years we have sat down with business owners and learned how they actually run their business. We combine that with AI expertise and real engineering to move businesses forward

★ 4.9 Working with hospitality & tech owners since 2021 About us →
Take the first step

Ready to depart the old way?

Book a 30-minute call and tell us what you are working on.

Schedule a meeting

or email shiv@fennecapp.com